Finding 01
Enquiry journeyThe self-check brief did not carry into the enquiry.
6 November 2026 · local recheck: The starting brief filled the business details in a synthetic enquiry draft. No email was sent.
Observed: After completing the self-check and following “Send an enquiry”, the enquiry’s business description, market and notes were blank.
Why it matters: A prospect had to repeat information or manually copy it. This added an avoidable step between interest and contact.
Recommended action: Carry the brief into the enquiry in the same tab, allow review and editing, and state clearly when information is actually sent.
Evidence: The reviewed self-check and enquiry journey; interactive path observed in the browser.